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BT Cloud Voice

BT's hosted VoIP phone system. Your phone system lives in BT's cloud, so there is no on-site PBX to maintain, and your team can work from anywhere.

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What is BT Cloud Voice?

BT Cloud Voice is a hosted telephony service. Each user has a licence and a phone number, using a desk phone, softphone app or mobile app. Calls run over your internet connection, ideally a business-grade line such as BT Business Broadband or BTnet.

Key features

  • Auto attendant and call menus
  • Hunt groups and call queues
  • Voicemail with voicemail-to-email
  • Call recording options
  • Desktop and mobile apps, so your business number goes with you
  • Online portal to manage users and call routing
  • Keep your existing numbers when you move

Why businesses move to BT Cloud Voice

  • Ready for the PSTN switch-off
  • Predictable per-user costs instead of maintaining a PBX
  • Simple to add users and sites
  • Built-in resilience: calls can divert if a site loses power or connectivity

Alternatives we also support

Not every business suits the same platform. We also supply VoIP phone systems, the 3CX phone system and the Microsoft Teams phone system. See business phone systems.

Why buy BT through Forever Communications

Forever Communications Ltd is a BT Business Partner, supplying BT's business connectivity and voice services to UK organisations. You get BT's network with a named partner who knows your account.

  • Impartial advice on the right BT product for each site, from business broadband to BTnet
  • One point of contact for orders, moves, upgrades and faults
  • Joined-up voice and data: BT Cloud Voice, VoIP phone systems, the 3CX phone system and the Microsoft Teams phone system
  • Mobile too: EE Business mobiles and SIM-only plans from BT Group's mobile network
  • Security for your connection, from firewalls to Cyber Essentials

We sell to businesses, schools, charities and public sector organisations. We do not sell consumer or home products.

Want a BT Business quote for your site?

Talk to Forever Communications on 0333 358 3808 or send us an enquiry and we will come back to you with options, not a hard sell.

Call 0333 358 3808Send an enquiry

Frequently asked questions

Can I keep my number with BT Cloud Voice?

In most cases, yes. Geographic and non-geographic numbers can usually be ported.

What internet connection do I need for BT Cloud Voice?

A reliable business broadband or leased line with enough upload capacity for your concurrent calls. We check this before you order.

How is BT Cloud Voice priced?

Per user, per month, depending on the features each user needs. We will quote for your team.

More BT Business services

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